Online Sales Team Member

Vacancy Overview

This vacancy has arisen as the recent team-member moved on to conclude their studies. We now have an opening in our e-commerce team, handling all online customer orders, answering emails and calls and assisting the team with customers in our showroom. Working as part of a small team, we are a very hands-on business so work ethic means everything to us.

What you'll be doing day to day

• The crux of the role is to handle all online orders as well as managing the email inbox
• You will also be the first point of contact to customers via telephone, this could be general queries on products or questions mainly around online orders, website queries, etc
• Customers also visit our showroom which showcases retail products as sample rangers for teamwear. You will also assist your co-workers with these customers.
• 95% of orders you will handle will be online. These need to have the stock picked, checked and almost always embellished with embroidery/printing. All of which you will have co-workers to help.
• Editing of orders as and when required e.g. to add an item to a customer order, refund an item if required, update customers on any stock issues or delays.
• Email replies to customers, it is vital that your grammar and spelling is strong.
• Offer advice to customers on products and cross sell out other services whenever possible.
• Packaging and postal of online orders, liaison with couriers.
• Merchandising and housekeeping alongside co-workers
• Maintaining your awareness of stock to ensure customer satisfaction when queries received face to face or through other communication such as email or telephone.
• Stock room management, replenishment and maintaining stock levels when running low.
• Involvement and attendance at events off-site as and when
• The role is best suited to someone with a logical mindset and who is process driven, with the ability to pre-empt situations and handle challenges.
• This is a very busy role and is also best handles by someone organised, assertive and willing to go above and beyond.

What we are looking for

Out existing team all share similar work ethics, we work hard, we care and most importantly we enjoy what we do.

Experience required

• E-Commerce experience would be preferred however not essential
• Experience in telephone and face-to-face sales environment, ideally retail clothing

Skills & attributes required

• A confident individual with the ability to display assertiveness
• A natural conversation starter & ability to engage with others
• Positive attitude with a genuine enthusiasm towards work
• Professional image & polite manner
• High level of written English (CVs will be screen carefully)

How to apply

If you wish to be considered then please email an up to date CV to amanda@thefootballnation.co.uk