Privacy & Security

SECURITY

Ensuring your details are secure

Our secure-server software encrypts all of your personal information including credit or debit card number & name & address. The encryption process takes the characters you enter & converts them into bits of code that are then securely transmitted over the Internet. The data is encrypted using SSL technology. This is the industry standard for secure connections on the internet & is used by most ecommerce sites, including banks.

How can I tell if The Football Nation web site is secure?

It is easy to determine if your connection is secure; in your browser you will notice a padlock icon - this normally appears right at the bottom of the screen. Also look out for the sign of a secure web page, which can be identified to the left of the URL. A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does encryption work?

All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read

We know of no documented cases of credit card fraud using our shopping system over the internet.

Our secure certificate is issued by the independent & globally accepted certification authority Geotrust, world leaders in SSL. This certificate labels secure &  trustworthy sites. Geotrust carry out numerous checks to ensure our security & identity.

PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you legally in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order & secondly, to provide you with the best possible service.  All such information is held on a secure server.

We will not e-mail you in the future unless you have explicitly agreed to this & we feel we have a particular service that you may find useful. At this - & any other point - you will be offered the chance to refuse this service.

The type of information we collect about you includes your Name | Address | Phone Number | E-Mail Address | Credit/Debit Card Details.  We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate & up to date. You can check the information we hold on you by e-mailing, writing or phoning us. Contact information is listed below. If you find any inaccuracies we will delete or correct it promptly as per your requirements.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your explicit consent first.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Passwords

We’ve all got so many passwords to remember these days, but setting a secure password is something we strongly advise. Use a mix of numbers & characters, upper & lower case.  Avoid using the same password for each of your online accounts.

UNDER NO CIRCUMSTANCES will your personal information be passed on to any other parties. Any information we hold will be used only by us in a responsible way & only for the purpose of offering a better shopping experience.

If you have any questions/comments about privacy, you should e-mail us at shop@thefootballnation.co.uk or phone or write to us using the details on our Contact Us page